iBeLink™ DM11G ASIC Dash Miner Support Thread

[iBeLink_1]

Hello, support.

One of the four LED indicators is off on my iBeLink DM11G machine. Find attached the screenshot from the miner. It shows that it is working and it's hashrate is included into total hashrate. But look at the Active map column, it shows zero.

Is it normal? I think it is inactive. Waiting for your reply.

Hi,

When you say the LED indicator is off, do you mean it is not lit? Not red or blue? It could be that the LED has burned itself out. From the screenshot, all the readings are indicating your hardware is still good. You are detecting 4 blades, 16 chips each and running at 600 PLL and low H/W.
The Active Map values do vary and will sometimes show a 0. This is normal as it will change again. If it stays at 0 for a very long period of time, then you will need to restart the miner.

 

[dashminelover]

Hello IbeLink

i noted that due to unstable hash rates its badly effecting my earnings, is there a way that miner mine at your advertised 11 GHs just like Bitman and other miners do.
Because 24 hour average is less than 10 GHS even when i have your recommended temperature readings in the device.

 

[iBeLink_1]

Hello IbeLink

i noted that due to unstable hash rates its badly effecting my earnings, is there a way that miner mine at your advertised 11 GHs just like Bitman and other miners do.
Because 24 hour average is less than 10 GHS even when i have your recommended temperature readings in the device.

Hi,

I am sorry, there isn't any other settings you can change. It is mostly just a plug and forget system. You plug in power and ethernet cable, put in your pool info and it then runs itself. The software our miners use is most likely different from what Bitman uses so there will be some differences. Have you tried other pools perhaps?

 

[dashminelover]

Hi,

I am sorry, there isn't any other settings you can change. It is mostly just a plug and forget system. You plug in power and ethernet cable, put in your pool info and it then runs itself. The software our miners use is most likely different from what Bitman uses so there will be some differences. Have you tried other pools perhaps?

Yes i have tried tons of pools and everywhere you are giving on average 1 GHs less than the capacity you advertised. Its sad that people sell things but when it comes to commitments they don't honor.

 

[sil2222]

D3 where advertised at 15ghs ,but delivered at 17ghs they have mostly stable mining.

 

[dashminelover]

D3 where advertised at 15ghs ,but delivered at 17ghs they have mostly stable mining.

Yes thats what i am telling iBeLink support that product they delivered was promised hash rate for 11 GHs but its 1 GHs less :-( bad for iBeLink customers and Bitmain customers seems lucky they got 2 GHs extra and 200 watt saving as well!
I wish iBeLink support do something about this hash problem

 

[AlexeyGor]

Hi, iBeLink team!

I have a big bunch of DM11G. Most of them are perfect, but there are several buggy ones.

1) There are two miners with the same symptom. The miner is turned on. I see the fans are running. I see the persistent blue lights on all 4 hashing boards. I see a red light on the control board. I see yellow/green lights where the network cable is connected. But there is no blue light blinking on the control board indicating the boot process. I waited for a long time according the advice in this thread. Once in a minute or two I see all 4 front panel lights are blinkining red for a very short time along with the network interface green/yellow lights. As it tries to initiate the boot process time by time. I decided it was because of the damaged flash card. So, I used one from the miner that worked fine. This action did not help. The miner didn't boot anyway. I even tried to buy the new SD-card and flash the new image. It didn't help also. So. everything looks like there is a bug in the control board. May be it's in the SD-card reader mechanism. What shall I do next? Can I order the new control board somehow?

2) The second miner had a bad smell from the power supply. It was really bad. I turned it off and I was pretty sure the power supply was damaged. What shall I do? Should I send only the power supply or the whole miner?

 

[Anry666777]

Hi
What about upgrade kit to 22G? or, may be new firmware with more PLL???

 

[iBeLink_1]

Hi, iBeLink team!

I have a big bunch of DM11G. Most of them are perfect, but there are several buggy ones.

1) There are two miners with the same symptom. The miner is turned on. I see the fans are running. I see the persistent blue lights on all 4 hashing boards. I see a red light on the control board. I see yellow/green lights where the network cable is connected. But there is no blue light blinking on the control board indicating the boot process. I waited for a long time according the advice in this thread. Once in a minute or two I see all 4 front panel lights are blinkining red for a very short time along with the network interface green/yellow lights. As it tries to initiate the boot process time by time. I decided it was because of the damaged flash card. So, I used one from the miner that worked fine. This action did not help. The miner didn't boot anyway. I even tried to buy the new SD-card and flash the new image. It didn't help also. So. everything looks like there is a bug in the control board. May be it's in the SD-card reader mechanism. What shall I do next? Can I order the new control board somehow?

2) The second miner had a bad smell from the power supply. It was really bad. I turned it off and I was pretty sure the power supply was damaged. What shall I do? Should I send only the power supply or the whole miner?

Hi,

I see that you have also submitted tickets for these issues. These might be similar to what they would reply.
For issue 1, it sounds like a network connection issue if the miner is not going through the self test. Can you check if all the connections are plugged in securely?
For issue 2, the power supply has a protection mode that should prevent it from turning on. There was a similar incident similar to yours where the smell was actually from a burnt out fan and not the power supply. Can you please check the fans and also the hashing boards for damage?

 

[iBeLink_1]

Yes thats what i am telling iBeLink support that product they delivered was promised hash rate for 11 GHs but its 1 GHs less :-( bad for iBeLink customers and Bitmain customers seems lucky they got 2 GHs extra and 200 watt saving as well!
I wish iBeLink support do something about this hash problem

Hi,

What kind of hashrate are you getting and from what pools? We would like to know for reference.

 

[Smining]

Hi, i have a few broken fans on acouple of my miners.. should i go ahead and try to find replacement for these? Or should i contact support to get them replaced?

 

[iBeLink_1]

Hi, i have a few broken fans on acouple of my miners.. should i go ahead and try to find replacement for these? Or should i contact support to get them replaced?

Hi,

You can try to find replacements on your own if you want. It might be faster and cheaper. If you can't find any, then you can try to get them replaced. Here are the fan specs:
Model: FFC0812DE
Specification: 80*80*38mm
Voltage: 12v
Current: 1.80A
Speed: 5700RPM
Air volume: 80.16 CFM
Noise: 52.5DB

 

[Smining]

Thank you. I will just replace on my own following the fan specs you provided.
Always great customer service from you guys! Keep up the good work.

 

[dashminelover]

Hi,

What kind of hashrate are you getting and from what pools? We would like to know for reference.

Ok i tried many pools
let me list them

https://www.nicehash.com
https://www2.coinmine.pl
https://www.multipool.us
https://www.coinotron.com
http://www.p2poolmining.us

All of them gave average of 10 GHS as maximum, there is no doubt that some time miner hash at 16 GHs and same time only 6 GHs, it is very important to have a CONSTANT hashing rate for two reasons

Number 1 reason: To obviously get atleast 11 GHs average as advertised by you when sold to us

Number 2 reason: Sometimes difficulty is low and more chance of increasing our average earning so if that time your miner hash at only 6 GHs so its just loss of earning.

I am not sure who the owner of iBeLink is because if he was aware of this issue he/she must have done something for repute of his/her company but looks like ticketing staff is not competent and don't care about iBeLink repute,they should atleast learn from your competitors who gave BETTER specifications as compared to what they advertised.

 

[maxfunky]

Hi
What about upgrade kit to 22G? or, may be new firmware with more PLL???

Good Question

 

[kitkit85]

Ok i tried many pools
let me list them

https://www.nicehash.com
https://www2.coinmine.pl
https://www.multipool.us
https://www.coinotron.com
http://www.p2poolmining.us

All of them gave average of 10 GHS as maximum, there is no doubt that some time miner hash at 16 GHs and same time only 6 GHs, it is very important to have a CONSTANT hashing rate for two reasons

Number 1 reason: To obviously get atleast 11 GHs average as advertised by you when sold to us

Number 2 reason: Sometimes difficulty is low and more chance of increasing our average earning so if that time your miner hash at only 6 GHs so its just loss of earning.

I am not sure who the owner of iBeLink is because if he was aware of this issue he/she must have done something for repute of his/her company but looks like ticketing staff is not competent and don't care about iBeLink repute,they should atleast learn from your competitors who gave BETTER specifications as compared to what they advertised.

what you say is quite true , i am having much lower hash rate than yours . much lower. although when i feel the heat of the machine , is not that hot also .
yet my PPL get low and hash rate goes protective and low mining rate ..

 

[kitkit85]

Hi
What about upgrade kit to 22G? or, may be new firmware with more PLL???

things are good to be true , we willing to top up slightly if this made possible .

 

[iBeLink_1]

Hi
What about upgrade kit to 22G? or, may be new firmware with more PLL???

Hi,

There is currently no news about upgrade kits to 22G yet. The PLL range is determined by many factors during testing and development. I do not believe it can be raised any higher.

 

[iBeLink_1]

Ok i tried many pools
let me list them

https://www.nicehash.com
https://www2.coinmine.pl
https://www.multipool.us
https://www.coinotron.com
http://www.p2poolmining.us

All of them gave average of 10 GHS as maximum, there is no doubt that some time miner hash at 16 GHs and same time only 6 GHs, it is very important to have a CONSTANT hashing rate for two reasons

Number 1 reason: To obviously get atleast 11 GHs average as advertised by you when sold to us

Number 2 reason: Sometimes difficulty is low and more chance of increasing our average earning so if that time your miner hash at only 6 GHs so its just loss of earning.

I am not sure who the owner of iBeLink is because if he was aware of this issue he/she must have done something for repute of his/her company but looks like ticketing staff is not competent and don't care about iBeLink repute,they should atleast learn from your competitors who gave BETTER specifications as compared to what they advertised.

Hi,

Our miners are specified to be 10.8Ghs, not 11Ghs. Running with an average of 10GHs is very close to spec. Remember that there are other factors that will affect the hashrates that are out of our control like pool settings, difficulty, network latency, etc. I will also test out those pools.

As to your statement about competitors giving better specifications as compared to what they advertised, it could all be a marketing strategy. This is all speculation of course. Now let's keep this on topic with tech issues/discussions.

 

[iBeLink_1]

what you say is quite true , i am having much lower hash rate than yours . much lower. although when i feel the heat of the machine , is not that hot also .
yet my PPL get low and hash rate goes protective and low mining rate ..

Hi,

What temperatures are your miner reporting? The chips themselves will be hotter than the heat you will feel from the machine. If you can get a reading of around 35C, the PLL should be set to normal.

 

[dashminelover]

Hi,

Our miners are specified to be 10.8Ghs, not 11Ghs. Running with an average of 10GHs is very close to spec. Remember that there are other factors that will affect the hashrates that are out of our control like pool settings, difficulty, network latency, etc. I will also test out those pools.

As to your statement about competitors giving better specifications as compared to what they advertised, it could all be a marketing strategy. This is all speculation of course. Now let's keep this on topic with tech issues/discussions.

1. If your miners are specified to be 10.8Ghs, not 11Ghs please UPDATE your website, but even in that case you are not meeting up your advertised specifications.

2. No its not very close because loss of 1 GHs per 24 hours is ridiculous, when we paid you alot of money.

3. I do remember all the other factors that will affect the hashrates like i have tried all major pools even those which were tested by you and included in documentation, difficulty, network latency etc. Everything is perfect and what is NOT PERFECT is your iBELINK device.

4. As to my statement about competitors giving better specifications as compared to what they advertised, it is NOT a speculation infact it is proved i have a D3 and its giving 17 GHs on average.

5. Obviously lets come back to topic, what are you going to do to compensate us for lower hash rates than advertised? Or provide some technical solution to fix it, Please provide us the technical solution

 

[iBeLink_1]

1. If your miners are specified to be 10.8Ghs, not 11Ghs please UPDATE your website, but even in that case you are not meeting up your advertised specifications.

2. No its not very close because loss of 1 GHs per 24 hours is ridiculous, when we paid you alot of money.

3. I do remember all the other factors that will affect the hashrates like i have tried all major pools even those which were tested by you and included in documentation, difficulty, network latency etc. Everything is perfect and what is NOT PERFECT is your iBELINK device.

4. As to my statement about competitors giving better specifications as compared to what they advertised, it is NOT a speculation infact it is proved i have a D3 and its giving 17 GHs on average.

5. Obviously lets come back to topic, what are you going to do to compensate us for lower hash rates than advertised? Or provide some technical solution to fix it, Please provide us the technical solution

Hi,

I have replied to you in a PM as this is a bit off topic.

 

[Anry666777]

Hi,

There is currently no news about upgrade kits to 22G yet. The PLL range is determined by many factors during testing and development. I do not believe it can be raised any higher.

But then why the problem is to open the sources of СGMiner ??
Many pages ago you wrote that you are doing this. But there is no result. Let users decide what to do with their equipment. At one's own risk. The difficullity of networks has increased (x10 on DASH for examlpe). Profit on coins fell to an average of $ 20- $ 25 per day. And it is only beginig. And all your customers are simply fools.
We supported you with money, prepaying for new equipment from the first batch for a lot of money. Most of us are not from China. And we paid extras for shipping and duties. And now the payback period tends to infinity every day. Is it good that the producer has "collected the cream" and turned his back on us?
P.S. If you act the same way, after 2 months your technical support will be of no use to anyone - DM11G will be used as heaters in garages.

 

[iBeLink_1]

But then why the problem is to open the sources of СGMiner ??
Many pages ago you wrote that you are doing this. But there is no result. Let users decide what to do with their equipment. At one's own risk. The difficullity of networks has increased (x10 on DASH for examlpe). Profit on coins fell to an average of $ 20- $ 25 per day. And it is only beginig. And all your customers are simply fools.
We supported you with money, prepaying for new equipment from the first batch for a lot of money. Most of us are not from China. And we paid extras for shipping and duties. And now the payback period tends to infinity every day. Is it good that the producer has "collected the cream" and turned his back on us?
P.S. If you act the same way, after 2 months your technical support will be of no use to anyone - DM11G will be used as heaters in garages.

Hi,

Are you talking about the DM22 upgrade kits or the firmware for more PLL? I mentioned there will be no firmware for more PLL because that would cause damage to our chips. If you want to take your own risk and void the warranty, you can go change the PLL yourself.
When our miner was announced, no one expected the difficulty to increase due to competitors coming out right after us. This is the risk when people buy any asic machines. It is not our fault the payoff period has increased and we certainly can't control when competitors come out with new machines.

 

[Anry666777]

"cause damage to our chips"
Now - its not your chips. Its my chips.

When you announced DM - you was announced it as upgradeble system. Not as heater after 1 month.

" If you want to take your own risk and void the warranty, you can go change the PLL yourself."
I am ready to do that. But how???? I cant set pll more than 600

And one more - at first i was ask about announced kits for upgrade. If not yet - let take chance to increase HR with g11 blades. Before you produce announced upgrade kits.

 

[iBeLink_1]

"cause damage to our chips"
Now - its not your chips. Its my chips.

When you announced DM - you was announced it as upgradeble system. Not as heater after 1 month.

" If you want to take your own risk and void the warranty, you can go change the PLL yourself."
I am ready to do that. But how???? I cant set pll more than 600

And one more - at first i was ask about announced kits for upgrade. If not yet - let take chance to increase HR with g11 blades. Before you produce announced upgrade kits.

Hi,

I will see what I can find about changing the PLL. I might have gotten ahead of myself before consulting the appropriate team. Trying to increase the HR of the DM11G takes more than just a firmware update. Changes will need to be made to both the software and the hardware. We are still planning to do upgrade kits, but due to the fast changing situations/environments other things are taking priority.

[EDIT] Ok, I just found out you are not able to set the PLL above 600. It is just not supported. I am sorry for the wrong information earlier.

 

[Etin]

Hello IbeLink

i noted that due to unstable hash rates its badly effecting my earnings, is there a way that miner mine at your advertised 11 GHs just like Bitman and other miners do.
Because 24 hour average is less than 10 GHS even when i have your recommended temperature readings in the device.

same experience here my average is 7GH

 

[dashminelover]

Hi,

I will see what I can find about changing the PLL. I might have gotten ahead of myself before consulting the appropriate team. Trying to increase the HR of the DM11G takes more than just a firmware update. Changes will need to be made to both the software and the hardware. We are still planning to do upgrade kits, but due to the fast changing situations/environments other things are taking priority.

[EDIT] Ok, I just found out you are not able to set the PLL above 600. It is just not supported. I am sorry for the wrong information earlier.

@iBeLink: Please set a good example, either resolve this average hashing issue or compensate all of us and you will spread some good words about you thus saving your company's repute.

 

[boniman]

Hi, support.

I need your help and advice.

Due to the increased catastrophic mining difficulty on pools I've decided to start mining in Solo mode. I've launched the miner with nicehash settings as the it was written in the instructions.

But when I launched my DM11 for solo it shows unreal huge hashrates and LED indicators blinks red every minute.

So maybe I am doing something wrong and want to know your opinion: Is it good idea to mine in solo mode if i have 30 ibelink DM11 machines?

Thanks in advance.

 

[iBeLink_1]

Hi, support.

I need your help and advice.

Due to the increased catastrophic mining difficulty on pools I've decided to start mining in Solo mode. I've launched the miner with nicehash settings as the it was written in the instructions.

But when I launched my DM11 for solo it shows unreal huge hashrates and LED indicators blinks red every minute.

So maybe I am doing something wrong and want to know your opinion: Is it good idea to mine in solo mode if i have 30 ibelink DM11 machines?

Thanks in advance.

Hi,

The huge hashrates you are getting is most likely a wrong difficulty setting. The LED blinks red is caused by the miner detecting this unusual reading and restarting the blade. If you can raise the share diff of your miner, you should start to get normal hashrate readings. For your question about solo mining, in my own opinion you can solo mine. If you want more opinions, you can join the Dash Slack and ask the people there. They are very friendly and helpful. You can join from this url https://dash-nation-invite.herokuapp.com/ and join the #mining channel.