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Pre-Proposal: DASH Help - Venezuela (Customer Support Center)

Discussion in 'Pre + Budget Proposal Discussions' started by AlejandroE, Jan 3, 2018.

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Would you support this proposal?

  1. Yes

    46 vote(s)
    97.9%
  2. No (please explain why)

    0 vote(s)
    0.0%
  3. I don´t know, need more information (please ask your question)

    1 vote(s)
    2.1%
  1. AlejandroE

    AlejandroE Active Member

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    Hello Santos, Im glad that as a Venezuelan you can validate the problem we are trying to solve. Thanks for your support!
     
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  2. AlejandroE

    AlejandroE Active Member

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    Feedbands, my friend. Thanks for your kind words and support! You can always count with me.
     
  3. AlejandroE

    AlejandroE Active Member

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    Hello everyone. This Saturday (Jan, 20th) we were at the 4th Dash Caracas Conference, as you know we are allies (Dash Caracas and Dash Help).

    We were providing support, responding questions and solving technical problems. It was a great experience, we helped approximately 200 people. The major problem we dealt with was the diversity of smartphone firmware versions, forcing people to download different wallets like Freewallet, Coinomi, Jaxx, etc. And creating confusion when people tried to buy goods and services using different wallets.

    That didn´t stop us, and the day was a success!

    (Check out some pics below)

    [​IMG]
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    [​IMG]

    After conference (Monday, Jan 22th) we had a meeting with Alexis Lugo (Coordinator of Technical Support of Dash Caracas). There we gave him our 1st feedback and official recommendation/statistics report. The brainstorming we had, the ideas that came up and mutual feedback was just amazing. We are sure we will achieve the mass adoption of Dash in Venezuela very soon.

    We will submit our proposal on Feb 1st. We hope for your support!

    Thanks for your time.

    Dash Help Venezuela - We Love to Help

    You can watch the Dash Caracas thread here: https://www.dash.org/forum/threads/pre-proposal-dash-conference-venezuela.15285/page-6
     
    #63 AlejandroE, Jan 24, 2018
    Last edited: Jan 24, 2018
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  4. AlejandroE

    AlejandroE Active Member

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  5. Ezio Rojas

    Ezio Rojas Member

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    Excellent initiative! We need more projects like this in Venezuela because the use of Dash has grown so much and we need supports in many things.
     
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  6. AlejandroE

    AlejandroE Active Member

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    Hello Ezio, thanos for your words! If you want to work with us we are open to receive greate people who wants to bring value!
     
  7. AlejandroE

    AlejandroE Active Member

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    PROPOSAL UPDATES:

    Following the feedback and advice we have received from the MNO´s and the community, these are the updates we have made to improve our proposal. (Special thanks to DeepBlue)
    1- (Feb, 2nd. 2018)- We changed the format of the table on the Social Media section in order to make it easier to read.
    2- (Feb, 6th. 2018)- We added a table with our "Detailed Costs Breakdown" (go to Budget section), there it can be noticed that our operational costs are actually very low.
    3- (Feb, 7th. 2018)- We added some screenshots on the Allies section which show evidence of the support (and proof of alliance) from many people in the Dash community.
    4- (Feb, 7th. 2018)- We put the link of the results from the survey we made and which validates the problem we are solving. (Link is right under the Proposal video link).
    5- (Working on it)- We are setting up a remit assistance guidance called "Send Money Home", which will help Venezuelans living overseas easily sends remittance to their family through Dash. Remittances in Latam is a $70 billion market.

    Clarification: We want to make sure that the MNOs and the community in general know that if the price of DASH keeps going back up, we will be able to operate for more months than we initially planned without submitting another proposal.
     
  8. Unstoppable

    Unstoppable Member
    Masternode Owner/Operator

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    AlejandroE, I hope your proposal passes. However, if it doesn't, consider setting up escrow and defining milestones, even though InstantKarmaFund has vouched for you. It sets a good example, and it will help.
     
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  9. AlejandroE

    AlejandroE Active Member

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    Hello, thank you very much for your support! We also hope we pass.
     
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  10. AlejandroE

    AlejandroE Active Member

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    DASH HELP VENEZUELA AT THE 5TH DASH CARACAS CONFERENCE

    Hello Dash Community, last saturday (feb 24th, 2018) we were (once again) giving support and help to all the attendees of the 5th Dash Caracas Conference (special guest: Samuel Barbosa - Core Android developer of the Core Team).

    Once again we helped 237 people. We are attaching a chart which shows the classification of the problems that people had, we solved 236 cases, the only 1 remaining was a person who had problem with the internet connection, and after a exhaustive tests we concluded that it has a problem with his phone (he had an old phone from the chinese manufacturer ZTE). Also, we took the opportunity to teach people how to monitor the network in their walletS, how to recover it using the recovery phrase, change the currency (exchanges rate), etc. The attendees were very thanksful for our service and soon we will post a video with testimonials.

    Besides, our tech director Lorenzo Camejo (LorenzoRey), was at the conference as part of the experts panel who responded all kind of questions from the attendees and twitter, he had a great participation! (check picture below). Also, you can see his participation here

    Also, we have some recommendations for the Android Wallet in order to make it more user friendly and intuitive. Since Samuel Barbosa was at the event, we talked to him about this issue and he told us to send him all the corrections we have by email, and also write them in Github.

    We are happy to help end users and also to the Core Team to improve the Dash products, we love to help! :);)



    [​IMG]

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    With Samuel Barbosa (Android Developer - Dash Core Team)


    [​IMG]
     
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  11. AgroCognitive

    AgroCognitive New Member

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    Great proposal!
     
  12. AlejandroE

    AlejandroE Active Member

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    Thank you very much! Please let us know if you have any question about Dash. We will be happy to help.
     
  13. corrorro

    corrorro New Member

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    Wow wow Impressive! Great job guys! :) Thank you for all your hard work for Dash!!
     
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  14. AlejandroE

    AlejandroE Active Member

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    Hello corrorro, thank you very much! We will keep working hard, you can be sure of that. Best regards!
     
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  15. CarlosTrujillo

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    I'm very proud of you and it's a pleasure to work with you from the legal department. It's a great proposal for a great team. Good luck and success.
     
  16. AlejandroE

    AlejandroE Active Member

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    DASH HELP VENEZUELA UPDATES
    (From today, the updates of this project will be posted on the Approved Proposals / Updates + News section)
    -------------------------------------------------------------------------------------------------------------------------------------

    Hello Dash Community, we are pleased to officially announce the launch of Dash Help Venezuela, the first official support center for a cryptocurrency in the world, and it's exclusively for Dash!. Our services are following:

    Our service is available from Monday to Friday, 8am-5pm (Venezuelan Time/ ATS). Below is a pic of the operations room and with part or our team.

    Future plans:
    • We have plans to open Whatsapp and Telegram channels very soon.
    • We will provide support and assistance in Dash Maracay and Dash Youth Conferences (also at Dash Guayana an Dash Merchant Venezuela, Dash at the Cripto Latin Fest in Bogota Colombia, if they get funded)
    • Alliance with Dashop.io: once dashop.io is live, we will provide spanish support for their clients.
    • Alliance with Dashinformer.com: They will send us traffic to our website.
    • Alliance with "All About Dash": We will post their educational videos in our website, and they will post our link in their website.
    • Alliance with Dash Academy: Once they finished their first batch of educational videos, we will post them in our website.
    • In the near future (1 month) we will open our Call service to Argentina, Colombia and Mexico. We choose these countries because they are the ones which have Dash communities. Once other countries have their communities, we will expand our services to them.


    [​IMG]

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    Budget Updates:
    Following is the current status of our budget and how we have used it.

    1- The first table describes the investment of the while office.
    [​IMG]


    2- The following tables describes the costs of our operational costs during month 1 (March) and month 2 (April)

    [​IMG]

    [​IMG]


    We want to thank to every person who has supported and helped this project. Without you this wouldn't be possible.

    We will overdeliver and help Dash achieves its main goal: massive adoption and being the #1 payment solution in the world.
     
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  17. Juan Baró

    Juan Baró Member

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    Very good! now we gonna open more dashgroups in Venezuela ! #DashVenezuela
     
  18. AlejandroE

    AlejandroE Active Member

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    DASH HELP SUPPORT CENTER
    FULL REPORT + NEW PROPOSAL
    Dear Dash Community, we are pleased to show you a summary of what we have done so far in the last 3 months and our future plans (new proposal live here https://www.dashcentral.org/p/Dash-Help-Support-Center). Please leave us your comments and thanks for your support!

    Video where we show our office + results + future plans.


    Interview with Rodrigo Ambrissi (founder of Dash Brazil). He visited us on our office during his trip in Venezuela.


    Sumary of what we have done so far:
    [​IMG]

    What's next?
    [​IMG]

    Thanks for reading this report and thanks for your support!

     
  19. AlejandroE

    AlejandroE Active Member

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    Dear Dash community, we wanted to show you a sample of the video tutorials we want to do in our next proposal (live here) about How to use the Dash Wallet (Android and iOS). The videos will be about:

    - How to change the spending pin
    - How to change the exchange rate
    - How to see the recovery phrase
    - How to re scan the blockchain
    - How to recover the wallet using the recovery phrase + back up
    - Etc...

    We will do 14 videos which will show everything about the wallets and they will be in Spanish and English. Besides this, we will expand the service to the US & Brazil + Marketing work + collaborations with the Core Team. You can check and vote for our proposal here: https://www.dashcentral.org/p/Dash-Help-Support-Center

    Please keep voting! We need your support in order to keep operations running. Thanks a lot!

    How yo change the spending pin (Android):


    How to change the spending pin (iOS):
     
    #79 AlejandroE, Jul 27, 2018
    Last edited: Jul 27, 2018
  20. JZA

    JZA Active Member

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    Might be purely cosmetic but please change the background color of the video to visually distinguish the app.
     
    • Agree Agree x 1
  21. AlejandroE

    AlejandroE Active Member

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    Hello JZA, thanks for the suggestion, we will see what we can do. At the first time we tried black but the Dash Help logo got lost in the background and that is why we put it white.

    But we will see what we can do, maybe we can put a border in the app. Thanks a lot!
     
  22. JZA

    JZA Active Member

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    yeah I suggest a light grey or blue for example, the light purple on the forum.
     
    • Agree Agree x 1
  23. AlejandroE

    AlejandroE Active Member

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    Dear MNO's and Dash community, this is a doc where we share all the achievements (in detailed) of Dash Help Support Center in the first 3 months. We hope you find it usefull. We need your support to keep operations running! We still have chance to get funded! (We have funds to run until august 7th) Thanks a lot.

    https://drive.google.com/open?id=10sm5BDpV60l-opJyo5il1QcU4NR5g9Bo
     
  24. AlejandroE

    AlejandroE Active Member

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    Dear MNO's and Dash Community this is a thank note for you. Thanks so much for giving us the vote of trust. As we have shown in the past with our projects (Dash Help, Dash Merchant, Dash Text) we will over deliver with our work. Please keep voting! Thanks.
    [​IMG]
     
  25. AlejandroE

    AlejandroE Active Member

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    Dear Dash Community, this is the video of the Podcast #63 from Dash Force News, where we were invited by Mark Mason and Joel Valenzuela to talk about our projects in Venezuela (Dash Help, Dash Merchant and Dash Text). We hope you enjoy it! PS: Thanks to Mark and Joel for the invitation, we had a blast!

    Our proposal for Dash Help is live here: https://www.dashcentral.org/p/Dash-Help-Support-Center Thanks for your support, please keep voting!

     
    #85 AlejandroE, Aug 7, 2018
    Last edited: Aug 7, 2018
  26. AlejandroE

    AlejandroE Active Member

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    SPECIAL ANNOUNCEMENT!

    Dear Dash Community, we are so happy to announce that we officially launched the Dash Help service in the United States! As we promised, we keep working on our expansion and now we are bilingual, Spanish/English. You can call, chat and email us within 8am-5pm (ATS time). We are also sharing an introduction of Sarai, our support agent for the US.
    We will continue working and providing all the results we have promised. Thanks so much and please keep voting! https://www.dashcentral.org/p/Dash-Help-Support-Center


    [​IMG]

     
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  27. AlejandroE

    AlejandroE Active Member

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    DASH HELP is now available on WHATSAPP!
    Dear Dash Community, now Dash Help is available in your hands! We expanded our service to Whatsapp. This will enable that a lot of people can reach us more easily. You can type us on +1(402)-784-1595.
    Please keep voting for us! https://www.dashcentral.org/p/Dash-Help-Support-Center

    [​IMG]
     
  28. AlejandroE

    AlejandroE Active Member

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    Kriptomobile Phones in Venezuela - Partnership with Dash Help
    Last week, Dash anounced its latest big partnership with Kriptomobile, a cellphones company which will be selling their new amazing smartphones in Venezuela and the rest of Latam. https://www.dashforcenews.com/dash-pa...

    The special feature of this phones is that they have the Dash wallet, Uphold app and the Bitrefill app already pre-installed. Besides they have a paper wallet inside the boxes with 0.015 Dash that you can swipe and start using cryptocurrencies right away. The cellphones are very cheap, around 60$ each.

    We are happy to anounce that Dash Help will be the official support center of this partnership and all the paper wallets have our contact information. This partnership will help even more the adoption of Dash in Venezuela, where we already have over 1200 merchants accepting Dash as a payment method.


     
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  29. AlejandroE

    AlejandroE Active Member

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    DASH HELP - UPDATES & RESULTS (6)
    PROPOSAL #2

    Dear Dash Community, following are more tutorial videos of the Dash wallet! We have the tutorials #5, #6, #7 and #8. Besides we did a special Unboxing of the Kriptomobile phone "K5". We whope you enjoy it. Thanks for your support!

    #6- How to receive Dash with the QR code.
    Android


    iOS


    #7- How to restore the Dash Wallet.
    Android


    iOS


    #8- How to as a specific amount of Dash.
    Android
     
  30. AlejandroE

    AlejandroE Active Member

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    UNBOXING THE KRIPTOMOBILE PHONE "K5"
    Dear Dash community, in this video we show you a complete Unboxing the of the Kriptomobile phone "K5". We hope you enjoy it!

     

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