iBeLink™ DM384M ASIC Dash Miner Support Thread

pinwc4

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May 16, 2014
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Ahmed, I responded to your PM's. Despite the same symptom our problems are not the same. I plugged directly in the Pi using an monitor and keyboard but unless you have Linux knowledge I would not recommend doing that.

iBeLink_1, where is the source for cgminer? After my problem I tried to find it since you are using a custom build of it but could not. If it is not out there yet when do you think it will get posted?

A few suggestions I would have is an ability to do rollbacks or updates easily through the web interface even if cgminer is not running as well. Currently those buttons are on the cgminer config screen, but if cgminer is not running you can not get to that screen. Also you should have a method to completely flash the pi back to its factory state, even just a download of the image so we can flash it ourselves would be useful.

Thanks for the support, again they were very responsive.
 
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iBeLink_1

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Feb 17, 2016
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Ahmed, I responded to your PM's. Despite the same symptom our problems are not the same. I plugged directly in the Pi using an monitor and keyboard but unless you have Linux knowledge I would not recommend doing that.

iBeLink_1, where is the source for cgminer? After my problem I tried to find it since you are using a custom build of it but could not. If it is not out there yet when do you think it will get posted?

A few suggestions I would have is an ability to do rollbacks or updates easily through the web interface even if cgminer is not running as well. Currently those buttons are on the cgminer config screen, but if cgminer is not running you can not get to that screen. Also you should have a method to completely flash the pi back to its factory state, even just a download of the image so we can flash it ourselves would be useful.

Thanks for the support, again they were very responsive.
Thanks for pinwc4 good suggestions, and we will release the image of TF recently, so please focus on the dashtalk or dualminer.com about the release info.

We have touched with Ahmed Nattiel yesterday, and it seem the only way to fix his issue is flashing the TF card.

All in all, any question please let us know, by the email maybe more quick to response.
 

pinwc4

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May 16, 2014
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Thanks for pinwc4 good suggestions, and we will release the image of TF recently, so please focus on the dashtalk or dualminer.com about the release info.
Thanks, having that will help people if they have problems. Make sure to get the cgminer source posted somewhere separately as the TF image only has the binary.

It is great that you chose an open source solution for this, this helps the community overall as well as simplifies things for your company.
 
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iBeLink_1

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Feb 17, 2016
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Thanks, having that will help people if they have problems. Make sure to get the cgminer source posted somewhere separately as the TF image only has the binary.

It is great that you chose an open source solution for this, this helps the community overall as well as simplifies things for your company.
Dear pinwc4:

Thanks for your good idea about open source of miner, but we have no plan to do that, recently at least.
We will release image of miner for customer to do it self and the update process also provide the channel to fix some bugs,
and we will add more functions into miner according to usr's sugestions in the next generation product,
so our support will become more and more strong in the feature.

Thanks very much

iBeLink
 

pinwc4

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May 16, 2014
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Dear pinwc4:

Thanks for your good idea about open source of miner, but we have no plan to do that, recently at least.
I think there may be some confusion on this point. You already have an open source miner but just have not released the source yet. Your company modified cgminer, https://github.com/ckolivas/cgminer, which is under the GPL license, https://github.com/ckolivas/cgminer/blob/master/COPYING. While I do not know the exact fork of the code you based your work on ultimately it ties back to that license which has the legal requirement to release the source containing your modifications.

This is a good thing, something to embrace. While many companies used to be scared of open source the benefits for everyone are well understood now, even stubborn giants like Microsoft are embracing this.

So again I commend your company for using open source. Use this to your advantage and do the right thing, provide the source.
 

iBeLink_1

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Feb 17, 2016
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Dear iBeLink User:

We will open source of iBeLink miner without doubt.
As you know, this is our first generation miner,
we spend more energy to improve our system for better efficiency and user experience,
and emergency user support also take up some of our time,
so the open source work is delay now, but we will push this process faster from now on.
Just wait for our release info of source, please.

Thanks

iBeLink
 
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iBeLink_1

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Dear iBeLink User:

We have just released our first image of TF card, please download from: http://pan.baidu.com/s/1mhoFJO8
You could download baiduyun client to download it because above 1G size file,client download here: http://rj.baidu.com/soft/detail/17519.html?ald
How to flash the TF card? You can refer to this doc:How_to_flash_iBeLink_TF_card.pdf which include the download zip file.
We strongly recommend our users to flash the TF card if you encounter such serious problems of miner break down.
If you use brand new TF card, the speed of TF card could not less than the Class 10(10MB/s).

Any issue let us know.

Thanks
iBeLink
 
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andhum

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Mar 10, 2016
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Thank you very much but all is in Chinese language only,download the client is OK but to use it you have to register and how to do if all in Chinese no english at all ??
Can't do it i think. Please upload this image to some international service or I don't know.
Thank you
 
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andhum

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Baiduyun client require registration and this require to provide Chinese telephone number to receive verification code via sms.
Im in UK - I cant do it.
iBeLink please find another service in english.
From your advice I must flash my TF card but I cant download it :sad:
 
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iBeLink_1

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Feb 17, 2016
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Baiduyun client require registration and this require to provide Chinese telephone number to receive verification code via sms.
Im in UK - I cant do it.
iBeLink please find another service in english.
From your advice I must flash my TF card but I cant download it :sad:
Dear user:
We update the file to English website, but the process take more time, so wait for moment,
We will publish the site when all is well done.

Thanks.
iBeLink
 
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andhum

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Dear user:
We update the file to English website, but the process take more time, so wait for moment,
We will publish the site when all is well done.

Thanks.
iBeLink
That's very good news,hopefully it will be done in next few minutes... Thank you
 
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iBeLink_1

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Feb 17, 2016
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Sorted!
All back 2 normal and miner is alive again :)
Thank you
You are welcome!

We also recommend our users to update the miner software which is exactly alike with the released image of TF,
although your miner work up well all the time. It not need to re flash the TF card, but just simply click the update button.

Happy mining
iBeLink
 
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pinwc4

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May 16, 2014
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Dear iBeLink User:

We will open source of iBeLink miner without doubt.
As you know, this is our first generation miner,
we spend more energy to improve our system for better efficiency and user experience,
and emergency user support also take up some of our time,
so the open source work is delay now, but we will push this process faster from now on.
Just wait for our release info of source, please.

Thanks

iBeLink
Thanks for the update on that, we anxiously await this release. Also thanks for getting an image out there, that will help many people.

In regards to posting the code I can appreciate that your company is working through many requests however this should be a high priority. It less than 5 minutes of work to do, no need to overly complicate it, just have the person that compiled it zip up the directory and post it on your site. I can imagine that in the long term they may want to establish a github repository or something similar to better manage the source but for the short term need just posting a quick archive is enough.

Just have them run something like tar -zcvf outputfilename.tar.gz cgminerdirectoryname and post it. Quick and easy, whoever compiled it will know what to do
 

iBeLink_1

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Feb 17, 2016
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Thanks for the update on that, we anxiously await this release. Also thanks for getting an image out there, that will help many people.

In regards to posting the code I can appreciate that your company is working through many requests however this should be a high priority. It less than 5 minutes of work to do, no need to overly complicate it, just have the person that compiled it zip up the directory and post it on your site. I can imagine that in the long term they may want to establish a github repository or something similar to better manage the source but for the short term need just posting a quick archive is enough.

Just have them run something like tar -zcvf outputfilename.tar.gz cgminerdirectoryname and post it. Quick and easy, whoever compiled it will know what to do
Dear iBeLink user:

The process of open source is already on our schedule, you should just wait for moment.
If you are very interested in our technology of product, you can directly email us to get more technical details.

Thanks
iBeLink
 

sonarous

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Feb 23, 2016
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IbeLink - a question. After about 5 days the hashrate on the miner usually drops to about 230 mHash and has to be rebooted. Is there any particular reason for this and anything I can do to avoid it?
 
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iBeLink_1

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Feb 17, 2016
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IbeLink - a question. After about 5 days the hashrate on the miner usually drops to about 230 mHash and has to be rebooted. Is there any particular reason for this and anything I can do to avoid it?
Dear iBeLink user:
It seem some of your ASIC chips break down or driver break down or your local net issue or the mining pool problem, you can give us more detail by email, the email address have send to your Inbox.

Thanks.

iBeLink
 
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pinwc4

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May 16, 2014
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Dear iBeLink user:

The process of open source is already on our schedule, you should just wait for moment.
Any update on this? Posting the source really is just a few minutes of work but will be really helpful for the community.
 

iBeLink_1

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Feb 17, 2016
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Any update on this? Posting the source really is just a few minutes of work but will be really helpful for the community.
Dear pinwc4:

We are trying our best to develop the next generation of products, to provide customers and the community a better user experience and the better products, so our code is constantly updated and iterative, and we want to give customers a more perfect products, off course including source code, so please wait patiently a little bit.

I remember you know our email and I used to do a technical support for you, so if you are very interested in our technology of product, you can directly email us to get more technical details.

Thanks
iBeLink
 

pinwc4

Member
May 16, 2014
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Dear pinwc4:

We are trying our best to develop the next generation of products, to provide customers and the community a better user experience and the better products, so our code is constantly updated and iterative, and we want to give customers a more perfect products, off course including source code, so please wait patiently a little bit.

I remember you know our email and I used to do a technical support for you, so if you are very interested in our technology of product, you can directly email us to get more technical details.

Thanks
iBeLink
Yes, and I appreciate you helping me previously and understand that there are many tasks to take care of. However as I keep stating this is just a few minutes of work. It should have been done when the miners shipped. It helps provide a better user experience as we can work with cgminer as needed.

In fact if the source had been released I would never had needed to contact you for help, either I would have resolved my problem quickly and easily or potentially there would never even have been a problem in the first place as the problem was with your binary which I would not have used and compiled my own like I normally do.

We are being patient, it has been a few weeks since these miners have been available. Somebody needs to take the few minutes to show that your company is an honorable company and post the source.
 
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pinwc4

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May 16, 2014
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Hi ,
I am not able to modify the config !
Connection to 127.0.0.1:4029 failed: 'Connection refused'

Also , It would be cool if you can provide the root access credentials
Your best bet is to restore the image to a new SD card.

For now you do not want to mess with the local Linux install in the miner. They have done some very inappropriate things to cgminer so we need the source first.
 

iBeLink_1

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Feb 17, 2016
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Hi ,
I am not able to modify the config !
Connection to 127.0.0.1:4029 failed: 'Connection refused'

Dear risinhigher:
The following picture indicates the location of TF card(8G,class10). It is on the backside of PI, To burn the TF you need to get a card reader connecting to your computer and download image from the following site:
[Edit] https://my.pcloud.com/publink/show?code=XZgUuhZfr48aN0wreLJ2W0D1ms4NmXmxV0k

After downloaded, first decompress the file
1.Make sure that the TF card is connected to the computer.
2.Open "Win32DiskImager" to start the program.
3.Click "add the file" button, and then find the file "iBeLink_Image_Ver358.img", click ok.
4.Click "write" to wait for completion.
Attention point:If the file is not a "img" format, please change the "img" format, so the file can be added.
 

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KIA163

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Mar 28, 2016
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I also will not let me in the Config! I did everything as written iBeLink_1. What to do??? Help me please !!!!
 

pinwc4

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May 16, 2014
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I also will not let me in the Config! I did everything as written iBeLink_1. What to do??? Help me please !!!!
Bummer, so far with anyone I have helped updating the SD card has fixed the issue. If you are sure that you got the image written to an SD card and that new image still did not work then you might want to reach out directly to their support. You can email them at [email protected] for support.
 
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iBeLink_1

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Feb 17, 2016
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Bummer, so far with anyone I have helped updating the SD card has fixed the issue. If you are sure that you got the image written to an SD card and that new image still did not work then you might want to reach out directly to their support. You can email them at [email protected] for support.
Thanks pinwc4 for your good suggestion.

We have found the solution of issue of config failure, and we will improve the configuration of miner at the next generation product.
Our suggestion for the config failure:
1. When you config the miner, please confirm you using the English input method, while not the local language input method
2. If already config failure, please flash the TF card with our released image, and you can refer to above post

Thanks
iBeLink