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Retrieve private key

Discussion in 'Android Dash Wallet Support' started by Wtrz, Jan 7, 2018.

  1. Wtrz

    Wtrz New Member

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    On the android mobile app for Dash Wallet (hashengineeringsolutions); I've successfully imported from paper an x amount of 'dash'.

    Unfortunately, before I could create a backup, upon re-opening the app, the funds were gone. It seems that the app generated a new private key and somehow lost the link to the private key holding the funds. Is there any possibility (potentially a system folder?) to restore the previous private key and gain access to the funds?

    Much appreciated.
     
  2. strophy

    strophy Administrator
    Dash Core Team Dash Support Group Moderator

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    I'm not entirely sure about this but I think sweeping a paper wallet actually uses the private key to immediately create a transaction and move all funds to an address controlled by software wallet. This is for security reasons, to prevent the paper wallet from being reused... Did you try to refresh/rescan the wallet somehow?
     
  3. Wtrz

    Wtrz New Member

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    You are correct. The funds are moved to the 'software' address. However the software lost 'connection' to this address and seems to have generated a new address (with zero balance). How to retrieve address with the balance?
     
  4. strophy

    strophy Administrator
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  5. Wtrz

    Wtrz New Member

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    Just to let you know that HashEngineering has contacted me.
    We investigated using the block explorer; somehow it seems the funds were not imported in the app correctly. Still are assigned to the paper wallet. Probably user mistake.

    Thanks for the prompt response and great support.
     
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  6. HashEngineering

    HashEngineering Active Member

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    This was a strange error for sure. To reply to the question above, each time an address is requested in the app a new address will be created. If you want to see a list of existing addresses, then go to the Address Book and then use the Browse function on a particular address.