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[prepoposal] Dash Debit Card ready by Mid-April

Discussion in 'Pre + Budget Proposal Discussions' started by Dr. Julian Hosp, Mar 24, 2017.

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Shall we release the DASH debit card within 3 weeks?

  1. Yes

  2. No

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  1. SharkOne

    SharkOne New Member

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    Since it's a holiday here in Québec, I'm not at work today. I should most likely receive it tomorrow.
     
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  2. MizzyMax

    MizzyMax Member

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    Aren't we trying to make Dash spendable on our own?! I don't see any reason to create any fiat gateway. What we need is adoption of Dash.
     
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  3. TheSingleton

    TheSingleton Active Member
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    Not yet here, maybe tomorrow. Don't you have a tracking numbers for those packages?

    Well until we have dash adoption something like this allows me to spend my Dash more easily. People actually using Dash is also valuable. Of course, in the end, we want to spend it directly but it takes time to get there.
     
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  4. MizzyMax

    MizzyMax Member

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    I think our time and money would be better spent getting to that point. If someone wants to create a credit card for us let them. It's a business. We don't need to fund it.
     
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  5. Dr. Julian Hosp

    Dr. Julian Hosp Active Member

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    We all would love not having to use fiat - TenX is NOT setup to go through fiat, it is setup to make cryptocurrencies usable in real life - and if that means right now to use a debit card, that's what it means - in the future it will mean many other things.
     
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  6. TheSingleton

    TheSingleton Active Member
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    Okay finally got it in the post. But it says that cards are activated in batches and ill have to wait a bit. I'll keep you up to date hope the wait time is not to long.
     
  7. Dr. Julian Hosp

    Dr. Julian Hosp Active Member

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    awesome - yeah, we just did around 200-300 users monday & tuesday and will open more again today - we have a bit limited tech capabilities right now as we are still finishing up distributing our tokens - from the weekend on, all of use can move away from the tokens from a tech perspective and focus 100% on the product again. Still a bit understaffed to push everything full speed at the same time.
     
  8. TheSingleton

    TheSingleton Active Member
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    Well, I would have preferred you would have postponed the ICO and focused on your product first. Because at the moment the experience is shitty. After finally getting the card I am forced to enter quite a long identifier number to try and activate the card only to be told to try again later. But how much later exactly in 1 hour or tomorrow? And if I have to enter the number a couple more times I'll have probably memorised it. Support for your existing product should come before anything else.
     
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  9. Dr. Julian Hosp

    Dr. Julian Hosp Active Member

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    Where are my PAY tokens from TenX? When can I see them?
     
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  10. TheSingleton

    TheSingleton Active Member
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    I don't care until I can activate this damn card. Not that I have any because a working card was a precondition to me participating in the sale.
     
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  11. Walter

    Walter Active Member
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    What a shitshow.
     
  12. Coachdigi

    Coachdigi Member

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    Dash Address:
    Xq5Pk9AeeLjmZsMGtbnMesSbA1wYqJTP3p
    Hello,
    How can I get a debit card? THanks
     
  13. TheSingleton

    TheSingleton Active Member
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    You can order it through their Android app but expect to wait a long time until you can get the card and the use it (I am on day 3 of trying to activate it).
     
  14. Dr. Julian Hosp

    Dr. Julian Hosp Active Member

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    We have ACTIVATED card activation to a few more hundred people again - we want to add step by step, so it will be first come first activation. We want to do that everyday to make sure no bug when we start scaling is affecting everyone. If you already have received the card, activate it. For those waiting to receive the cards, it should arrive any day. For those waiting to order a card, pls wait till we have activated a few more - will open card orders every day in batches. Thanx for your patience. PS.: If you want to have DASH, please write to [email protected] to have them activate it for you. I know many of you already have it, but right now we have 6-7 different subsets in our users and we don't want to open everything to everyone just to be sure all is smooth.

    EDIT: Make sure you have the app updated to the most current version.
     
    #314 Dr. Julian Hosp, Jun 30, 2017
    Last edited: Jun 30, 2017
  15. SharkOne

    SharkOne New Member

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    Still haven't received the card, it's now a week late according to the estimated delivery date for "express" cards :(
    Had previously sent two mail to [email protected] as instructed on slack last week to request Dash in my wallet. No answer nor change in my wallet.
    Just forwarded the mail to [email protected].

    I'm losing hope here.
     
  16. Dr. Julian Hosp

    Dr. Julian Hosp Active Member

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    Not sure, what happened to your card - there are DASH users who have them and are using them. If you lose hope that fast, you will also get it back that fast - so, all good.
     
  17. akhavr

    akhavr Active Member

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    Ok, so what I have to do, to get DASH activated in the app and then add the card (still not got it btw)?

    1. Update to the latest version (done)
    2. Write to [email protected] with what? Email that I've used to register?
    3. After DASH top-up would be activated, I'd send some DASH there and order the physical card.
    4. After physical card arrives, I'd activate it via KYC submission form.

    Am I wrong somewhere?
     
  18. Dr. Julian Hosp

    Dr. Julian Hosp Active Member

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    Correct
     
  19. akhavr

    akhavr Active Member

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    (2) done, looking forward to reply
     
  20. Dr. Julian Hosp

    Dr. Julian Hosp Active Member

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    We have lots of users who have received the card - should get some videos from them soon. In case you get it, let me know and I activate DASH manually for you if support hasn't answered by then. Just really flooded as you might imagine.
     
  21. TheSingleton

    TheSingleton Active Member
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    Okay finally got it activated no Dash yet but I wrote an email to [email protected] because that is what the app suggested.

    Did my first payment with BTC and that worked fine. Though it says the PIN is only valid for 30seconds which is strange and would mean you have to pull out your phone + purse/card to pay. Hopefully, that's just an interface issue.
    I would have hope that with that massive delay they could have fixed such issues.

    Overall the product works fine but until they get their operations to run smoothly and the app fixed I really can't recommend it.
     
  22. Dr. Julian Hosp

    Dr. Julian Hosp Active Member

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    Check whether the PIN code ever changes ;-) this is pure interface security and was asked for by our issuing bank.
    For the rest, we are fine people still having reservations - that's why you got everything first.
    Many of these things are not as easy as you might imagine...
    I have activated DASH for you manually, it will take a bit to go through... maybe look in the evening and pls don't start with a super large transaction, but maybe a coffee or so.
     
  23. TheSingleton

    TheSingleton Active Member
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    Okay well, it's just quite confusing. Please change the "expiring in X:XX" to "hiding in X:XX" that would already help a lot.

    Thanks for activating Dash for me ill post when it shows in my app.

    And I get that things can be hard but part of the issue here is that you were overpromising. I'll probably recommend the card if I have used it for a while and didn't run into any further issues. But for now, interested people should wait until you iron out those remaining issues.
    That means even longer delays than we already had.
     
  24. Instacoins

    Instacoins Member

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    I just activated my card. I think everyone who started a project is familiar with situations like this and even though its extra frustrating if you Invest into something and then get delayed I think the situation has been handled very nicely. I will definitly enjoy using my card and recommend it to others.
     
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  25. Dr. Julian Hosp

    Dr. Julian Hosp Active Member

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    We have been working with several user groups to make sure all currencies are working and in case a bug pops up, it does not affect every one. We will start rolling out ALL currencies to ALL users over the next days and you can see it in “My Account -> Settings”. If you urgently need a specific currency, please drop a message to [email protected] - bare in mind, that if you haven’t ordered a card (or did not get to as we are doing it in batches), you have to wait till we are shipping more card. We will be adding more and more ERC20 tokens over the next weeks - especially all the partnerships that we have already agreed to. Thanx everyone for being patient and so supportive! You are a truly awesome community.

    [​IMG]
     
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  26. blitzio

    blitzio New Member

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    Hi Dash community, I just wanted to introduce myself here as I'll be helping Julian provide updates on the TenX community and product going forward. Happy to take your feedback and update our team. Please do join our slack community as well if you haven't yet for updates and discussion on everything TenX related. Thanks and I look forward to learning more about the Dash community as well :)
     
  27. Dr. Julian Hosp

    Dr. Julian Hosp Active Member

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    Thanx for the intro Mike and thanx for being on!
     
  28. Schnuppdog

    Schnuppdog Member

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    Dash Address:
    TIROL
    I ordert the Card 2 weeks ago with normal shiping today i resived a mail that the card is on the way 10-20 buissnes days. But im fine with that im not in a rush. Till then i hope the have Dash in the card and i can buy my Schnitzel mit Pommes with Dash.
    TIll then i enjoy my days and looking forward.
    CHeers
     
  29. blitzio

    blitzio New Member

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    Appreciate your understanding and support. We'll provide the latest info as it comes. Right now since I'm new I can't post a link yet until I hit my 3rd post but if you visit our website and click blog, our Medium page has the latest update on what the team is currently working on post token sale. We're trying to be as transparent and open with the community that has helped so much to bring us to where we are today. The team is very grateful to the Dash community.
     
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  30. djcrypto

    djcrypto Member

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    I've sent a request to support for DASH approval on the app.
    Will advise how it goes..