- Dec 11, 2017
Hello GrandMasterDash:1. As you know, one of dash's main aims is to be as simple and error free as possible. How does this service promote a good user experience when users are expected to accurately type phone numbers in order to send dash?
2. What is the procedure for reversing payments when a user invariably sends dash to the wrong number?
3. How can we be sure that users funds are being managed correctly?
1) Venezuelan phone numbers are relatively short, people can easily copy/paste them easily, but they are also used for so many services that people are extremely good at telling them to each other verbally and to listen to them verbally, there's a sort of a rythm to the way you speak the number, the format is 04XX-XXX-XX-XX, when people say it they use very well defined pauses to let the other person understand, its difficult to put into words, but the point is that people use their cellphone numbers for so much stuff that this is not really an issue.
2) If you mistakenly type wrong a phone number, the probability that the number you type is also in the system is very low, in which case the system will tell you that there is no Dash Text wallet associated with that number, so the transfer will just not go thru.
3) The way we designed the system makes us incapable of playing with people funds in the way a bank or an exchange can, we do not have big wallets where user funds are mixed, meaning if we were to touch any amount of funds, it would reflect immediately on the users end, since each user has their funds in a specific wallet (key pair) created for them using their phone number.