Welcome to the Dash Forum!

Please sign up to discuss the most innovative cryptocurrency!

TenX complaints thread

Discussion in 'General Discussion' started by BoomStick, Oct 6, 2017.

Tags:
  1. BoomStick

    BoomStick New Member

    Joined:
    Feb 1, 2017
    Messages:
    5
    Likes Received:
    5
    Trophy Points:
    3
    This thread is dedicated to share our experiences with TenX quality of service.

    Here's my story:

    I ordered TenX debit card on 11th of August. On 13th of September I sent an email to TenX customer service to check if my card is going to be sent before the end of September (support ticket 4640). I was pretty impressed that I got replied after 2.5 hours. Joel Koh from TenX customer service wrote me that "Your card is still on track for a September shipment". As I haven't received the card, on 2nd of October I wrote to customer service again (support ticket 6076), asking about an update. And guess what ...nothing, null, no response.


    If you have similar "great" experiences regarding TenX, let us know.
     
  2. martinf

    martinf Member
    Masternode Owner/Operator

    Joined:
    Aug 21, 2015
    Messages:
    49
    Likes Received:
    32
    Trophy Points:
    58
    I have only positive experiences. No problems with the service and very good exchange rate. No fees, except the initial $15 for the card.

    Though I have only used it for about 10 smaller transactions for testing purposes.
     
    • Informative Informative x 2
  3. akhavr

    akhavr Official Dash Dev
    Core Developer Masternode Owner/Operator

    Joined:
    Oct 11, 2014
    Messages:
    506
    Likes Received:
    277
    Trophy Points:
    133
    Since I've got my card mid-summer, I've had only positive experiences. It took some time to get dash deposits activated, though.

    Unfortunately, I can't use it now due to VISA/WaveCrest issues, so I'm awaiting the announcement of new card partner and will use it on regular basis again.
     
    • Informative Informative x 1
  4. Walter

    Walter Active Member
    Masternode Owner/Operator

    Joined:
    Jul 17, 2014
    Messages:
    208
    Likes Received:
    172
    Trophy Points:
    103
    Exactly the same problem here. Followed the same process, fully bought and paid for... no goods as yet! Beginning to wonder if I'll ever see it @Dr. Julian Hosp ?!! I am based in Europe too so there's no excuse.. this card will work for me if I ever get one...

    Walter
     
    • Agree Agree x 1
    • Informative Informative x 1
  5. Dashmaximalist

    Dashmaximalist Active Member
    Masternode Owner/Operator

    Joined:
    Mar 16, 2017
    Messages:
    423
    Likes Received:
    92
    Trophy Points:
    98
  6. akhavr

    akhavr Official Dash Dev
    Core Developer Masternode Owner/Operator

    Joined:
    Oct 11, 2014
    Messages:
    506
    Likes Received:
    277
    Trophy Points:
    133
    Two days ago tried to pay for domains via TenX card (just to check - they already don't work in PoS in Ukraine). Sent 0.67DASH to the TenX wallet. CC payment failed. Sent 0.67DASH back.

    YMMV
     
    • Informative Informative x 1
  7. Dashmaximalist

    Dashmaximalist Active Member
    Masternode Owner/Operator

    Joined:
    Mar 16, 2017
    Messages:
    423
    Likes Received:
    92
    Trophy Points:
    98
    so you are saying you could send back 0.67 dash from their wallet or just payment got cancelled ?
     
  8. akhavr

    akhavr Official Dash Dev
    Core Developer Masternode Owner/Operator

    Joined:
    Oct 11, 2014
    Messages:
    506
    Likes Received:
    277
    Trophy Points:
    133
    Payment in fiat got canceled by the issuing bank, so I've sent 0.67 DASH from TenX wallet back to my own wallet.
     

Share This Page