This thread is dedicated to share our experiences with TenX quality of service. Here's my story: I ordered TenX debit card on 11th of August. On 13th of September I sent an email to TenX customer service to check if my card is going to be sent before the end of September (support ticket 4640). I was pretty impressed that I got replied after 2.5 hours. Joel Koh from TenX customer service wrote me that "Your card is still on track for a September shipment". As I haven't received the card, on 2nd of October I wrote to customer service again (support ticket 6076), asking about an update. And guess what ...nothing, null, no response. If you have similar "great" experiences regarding TenX, let us know.