Not yet redeemed means it has arrived and has not been spent yet. Sounds like your transaction worked fine at the blockchain level. If you haven't been credited on the exchange, you need to contact their support with the txid to ask what is going on.
This is exactly the thread I was looking for. Sorry to @gribanov, hope you got it thru.
My Dash problem:
@strophy - I converted ltc to DASH on changelly 5 days ago and sent it to my gatehub dash wallet. have enough ripple in the wallet. nothing received yet. i'll admit, not my smartest move. but as you guys mentioned support is almost nonexistent. is there anything I can do on my end to find the Dash, or reverse the send? thanks
This is exactly the thread I was looking for. Sorry to @gribanov, hope you got it thru.
My Dash problem:
@strophy - I converted ltc to DASH on changelly 5 days ago and sent it to my gatehub dash wallet. have enough ripple in the wallet. nothing received yet. i'll admit, not my smartest move. but as you guys mentioned support is almost nonexistent. is there anything I can do on my end to find the Dash, or reverse the send? thanks
Glad you got it! That's encouraging. Thank you for that and the email. Waiting is fine. Maybe they can hire some customer service? Keep you posted. Trying Twitter.
When they say "kindly ask you to reply to this email" is it the [email protected] email? That one I heard is deactivated