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My 2 cents about Simplex

Discussion in 'Exchanges' started by Dima, Mar 26, 2020.

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  1. Dima

    Dima New Member

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    Hi guys, there was an announcement about month ago that Dash partners with Simplex to enable purchase with credit cards.

    I was buying btc on Binance about 10 times with by debit card and when you do that they redirect you from Binance to Simplex website. 9 times it was okay. But last time when I was about to buy btc on $1500 usd money went from my card but on Simplex website I got message something like "error, please try again". And no btc was credited to my binance account.

    I contacted with Simplex support, and I found them very unhelpful people who was just sending me some random ctrl+c ctrl+v sentences, and nothing happened after weeks of texting with them, I didn't got my btc or money back to my card. Here is exactly what they was replying to me, not all but just a part of their excuses:

    1. Please note that your card was NOT charged for this transaction. If you see a charge on your credit card statement, it is only an authorization check to hold that amount on your credit card. The money should be released within the next 48 business hours. At that time you should see no pending payments to Simplex.
    2. Your card was declined by the issuer
    3. I carefully looked into your payment and found that the authorization check failed to void.
    4. Please note that after an in-depth review of the purchase, we noticed that your payment was declined by your bank at - 2019-05-11 05:18:12 (UTC) which means that Simplex did not pre-authorize the amount that was selected for the purchase which is (1500 USD)
    When I requested chargeback in my bank and manager from my bank contacted them Simplex guys send me this:

    We wanted to know if there was an issue with the payment, and if we could help.

    And at the same time they send to my bank manager email where they said that this transaction was completed and they include in email link to blockchain.com website with url of some completed btc transaction. Like hey, look! We sent him his bitcoins long time ago!

    It was a lie, I got nothing and I was sending them as well as to my bank screenshots from binance deposit page showing that nothing was deposited.

    So I got my $1500 back, thanks to lady from my bank. Happy end for me and I don't use Simplex anymore.

    Hope this story will give you some idea who this people are.
     
    • Informative Informative x 1
  2. jimbit

    jimbit Well-known Member
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    Ouch.. thank you for the report.