Changelly / Changee froze my funds after full KYC — BestChange still listing this scam?

[trustymen]

Hello everyone,

I’d like to share my negative and possibly fraudulent experience with a crypto exchange I found through the BestChange monitoring platform — a site that has repeatedly been criticized for listing scam exchanges.

In my case, I chose Changee (which operates via Changelly) to exchange TRX for ZEC.

After initiating the exchange, I was asked to complete full KYC/AML verification, which I did: providing identity documents, income certificates, stamped contracts — everything requested was submitted fully and on time.

Since then, it’s been over 6 months of complete silence.

No timeframe for review, no explanation, no communication, and no effort to resolve or refund. Their support simply ignores all contact.

What’s worse — despite the alleged “review”, blockchain analysis shows that my funds were already moved to external wallets. That means the funds were not frozen due to compliance, but are being actively used — which is absolutely unacceptable.

Sadly, I’m not alone. There are dozens of similar complaints circulating online and in Telegram channels, with victims sharing their experiences with Changelly/Changee — while BestChange continues to list these services as “reliable”.

In my case:

• All requirements were fulfilled
• No new requests were made
• No decision or communication
• Funds were moved

This looks like a typical scam operation — delaying under the guise of AML, collecting documents, then taking the funds.

BestChange: why do you continue to list exchangers that operate like this.


I’m calling on the community to pay attention. If you’ve been affected — let’s speak up and push back publicly.

 

[GrandMasterDash]

I haven't used changelly for a long time but generally speaking they are mostly all the same. You're always at risk of getting funds confiscated re: "frozen" and recovery potentially made impossible. A good-guy bad-guy technique whereby two sides blame each other and you're the one stuck in the middle. In any case, I'm pretty sure the term "frozen" has it's own definition, no less when a company claims something is "for life" and then re-defines it to mean "product life". Governments use the exact same tactics. So yes, "frozen" funds may well move.

In the case of eu companies - not sure where changelly is located - the eu promotes the freezing / confiscation of assets that come from an anonymous source, though that is never formally defined, of course, or how far back they go. And, in any case, exchanges / banks are encouraged to over-regulate or face huge fines.

For small amounts I have had relative success with StealthEX who's HQ I believe are located in the Cayman Islands.. but I could definitely be wrong. TradeOgre is also quite good and been around a long time... but none of these are real recommendations because many of these instant exchanges are honeypots set up by governments to track the flow of money and they are often operated for many years before shutting the doors and moving on to their next gig.

For p2p crypto, Bison Wallet is really good. Thorswap et al is also good for large amounts but needs good opsec to go dark. As for tron, no idea