We do not know for certain that is what is going on, it is just speculation.
But after watching the support thread it looks like this company does not want to be a good ethical company, they stole code, illegally selling these without providing the source code and embedded a password sniffer...
Yeah, mine shipped too.
Someone mentioned you do not have to have a pi, has this been confirmed? What can the mining software run on, just my regular Windows computer?