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We kindly ask you to stay patient as CEX.IO is not a scam company. At this time, we have currently experienced an increased load on every department due to the rapid growth of customer base and trade volumes. Currently, we have to deal with a large number of customers' complaints and resolve an...

Dear user, we are terribly sorry for your experience. We can assure you that as a company that works on the market since 2013, we don't have any shady intentions about our users. We want solve this unpleasant situation, please write us your ticket number and id, so we can check with support and...

Hi Bernd, We understand your dissatisfaction. However to locate your transfer we do need your cooperation in the form of information which finance department has requested. You have the right to publicize your case but please consider that posting personal details about your bank statements...

Hi Bernd! Sorry for inconveniences that you experienced during interaction with CEX.IO. Please provide your ticket ID and customer id. We will increase the priority of your case. PS. In fact, on the way of scaling our support and compliance departments. Every crypto exchange (especially with...