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[fredamuzu]

I made a payment to a merchant for a purchase. The payment went through but it's still hasn't reflected in my account for the purchase. Can your team or support agent contact me back and check into it for me??

 

[fible1]

HI Fred,
Please email me at [email protected] and I will try to help you figure this out. Please be as detailed as possible.

Pablo.

 

[tungfa]

I made a payment to a merchant for a purchase. The payment went through but it's still hasn't reflected in my account for the purchase. Can your team or support agent contact me back and check into it for me??

not sure i i undetstand
you paid - payment received by merchant
"not reflecting in your account" ??
did u check blockchain ? obviously it went though
is your wallet synced and connected ?
what wallet u using ?

 

[fible1]

not sure i i undetstand
you paid - payment received by merchant
"not reflecting in your account" ??
did u check blockchain ? obviously it went though
is your wallet synced and connected ?
what wallet u using ?

Already helping this customer on support portal, no worries.

Pablo.

 

[tungfa]

Already helping this customer on support portal, no worries.

Pablo.

tx mann
sorry running a bit later here