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Kraken stole my 1750 euro for months

Discussion in 'Exchanges' started by bitcointrader, Jan 9, 2018.

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  1. bitcointrader

    bitcointrader New Member

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    They still have not deposited and do not reply to my disputes.
    The police is informed.
    Warning: their website states;

    Transparency and independently verified audits are critical to ensure that companies hold full reserves of customer funds.

    Our initial audit will cover only Bitcoin reserves. However, audits for other currencies will be considered for future development.
     
  2. incrypto

    incrypto New Member

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    It can be in case if you've made deposit not from your personal bank account (for example from company bank account or from your wife's account). Try to contact their support. I had similar issue when I transfered money to my personal account on Kraken from my company's bank account - and for about 1 month my money where on hold and then returned back on my back account.
     
  3. scronxs

    scronxs New Member

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    Have you found any phone number associated with them?
     
  4. MrBeats

    MrBeats New Member

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    yep. I just said this in the other thread. Kraken tried to do something similar and I deactivated my account and did not say Good bye
     
  5. bitcoin24exchange24

    bitcoin24exchange24 New Member

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    Kraken is an unclear exchange. Sometimes it does not work and it is impossible to withdrawn funds in time or make a trade transaction.
     
  6. deathcutie

    deathcutie New Member

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    WHAT. Try something legit like Coindeal.
     
  7. kot

    kot Well-known Member
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    I have the opposite experience with Kraken. To me this is the most trustworthy exchange in the industry.
    They always responded to my tickets with a clear clarification of the issue. I would really recommend to submit a ticket to their service desk and ask for explanation of the problem. Usually it is connected to their policies that you have accepted but (probably) haven't read.

    In case it won't work, please contact me via PM - I'll try to help through our internal channels.
     
  8. Jean Tony

    Jean Tony New Member

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    They are doing bad service and now there are many complaints like these, I think that their days as service providers are coming to an end.
     
  9. Pati_345

    Pati_345 New Member

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    I`ve read so many negative opionions about Kraken... unbelievable. Kraken should be banned immediately. Next time put more effort and find better exchange. The most popular platforms are becoming worse and worse.. They are making room for new platforms like CoinDeal. I cant say a lot about this platform but the only thing I'm sure of is that CoinDeal has the highest standards of security
     
  10. Mikil

    Mikil New Member

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    I heard that Kraken is a reliable exchange. A similar situation suggests the opposite. Could it be done by scammers, not the exchange itself?
     
  11. splawik21

    splawik21 Grizzled Member
    Dash Core Team Foundation Member Dash Support Group

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    Using Kraken for a while never had problems with them, true that they had issues in the past but are one of the most secure exchanges so far.
     
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