BTC to Dash (Jaxx+Shapeshift transaction) issue

[Marcus]

Hi Dash,

I did a transaction with Shapeshift within my Jaxx wallet,
It was a transaction of 0.01617921 BTC into DASH and was sent on 28 May, 2:26 PM.

Sent to: XsbEopVg1GJ9t44jkqZ4hExzNEaSebrQ9j DASH

It did send from BTC, however, it did not appear in DASH afterwards.
I recognise that this might be a Shapeshift instead of a DASH problem, if so, please enlighten me.

My transaction has 660 confirmations at this point if I look at it in my BTC transaction history within Jaxx.
The mining fee was at 0.0027 BTC, and at highest speed.
This is the transaction ID: 3ebd928decb81d6422aa011966bc4b817d39593c3ee79adad6de951df30f985c

Please inform me on where my money is as soon as possible,

Thanks!
Marcus

 

[chaeplin]

Jaxx has support desk : https://decentral.zendesk.com/hc/en-us
You can submit a request on the page.

shapeshift : https://shapeshift.zendesk.com/hc/en-us/requests/new

 

[tungfa]

chaeplin said it all
this is a jaxx issue (same old server) best to contact them direct

 

[Marcus]

Hi, thanks for your replies!

The problem has been resolved, it was a connectivity issue between Jaxx and Shapeshift. It was fixed by installing the new Jaxx update. (1.2.13 for OSX in this case).

Cheers!