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Balance disappeared after syncing with new phone

Discussion in 'iOS Dash Digital Wallet Support' started by Y2boodz, Jan 22, 2020.

  1. Y2boodz

    Y2boodz New Member

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    Hi all,

    Transferred some money to a new dash account a couple months ago. Haven’t made any transactions since.

    Got a new iPhone for the holidays. Reinstalled Dash, put in my saved phrases, and synced wallet. Once it was done syncing, my account balance was $0.

    I emailed support but haven’t heard a response for weeks. Any advice?

    Thanks in advance.
     
  2. strophy

    strophy Administrator
    Dash Core Team Dash Support Group Moderator

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    @Y2boodz There was a known bug in the initial 4.x release of the iOS wallet a few days ago that may have prevented it from starting up on devices not yet upgraded to iOS 13. If this is the case for you, please try to update the Dash app to version 4.0.4 or higher. Do you still have the old device containing a balance, or can you view the address balanced on a block explorer?
     
  3. splawik21

    splawik21 Grizzled Member
    Dash Core Team Foundation Member Dash Support Group Moderator

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    @Y2boodz can you tell me what # the ticket you sent to the support had?