BolehVPN has a great writeup, and my experiences with the PinIdea ASIC have been almost exactly the same so I won't go into the same level of detail.
The short summary so far is that the PinIdea team has been responsive throughout the ordering, shipping, and support process but I have also had...
Note that the line under the cgminer accepts/rejects means some of your chips aren't working. A fully working unit would look like:
111111 111111 111111 111111 111111 111111 111111 111111 111111 111111
Even though the hashrate in cgminer shows ~500Mh, on a pool I expect you'll see much lower...