Do you have any manual where is SD card located.Hi,
It does look like the sd card may have gotten corrupt and need a re-image.
Do you have any manual where is SD card located.Hi,
It does look like the sd card may have gotten corrupt and need a re-image.
Hi,Do you have any manual where is SD card located.
Hi,
Sorry to hear you are having issues. I will notify them about your ticket.
Hi,
Can you also double check the temperature dip switches are set correctly? Each setting is shown on sticker on the top panel board. This will involve removing some screws to take the blades out of the case. If all the settings are correct we can troubleshoot further.
Hi,So many days passed and still no response to address my valid concern under your own terms and conditions where due to a omission on your part i now need you to comply with your own terms & conditions.
Please do so asap because i prefer to solve it privately rather then making your impression negative to crypto world.
Hi,maybe same problem like me?! where can i found this temp switch?
Hi,
The temperature dip switches can be found on hashing boards 4 and 8 on each blade. The settings for each will be shown by the number on the panel board. (1-8, 2-7, 3-6, 4-5) These tell the software where the temperature readings come from.
Hi,And that can be fix the hashrate to stable? or its only for temp operation? all temps lucks nice
Hi,
Although I do not know the specifics, I have notified them about your ticket and been told they have responded and answered to you several times already. I understand your frustration but please keep this thread for technical issues and discussions.
Finally got response from Mary (support executive) who admits to violate the T&C indirectly but still trying to justify that they are right even after violating their own T&C.
I think either she don't know English well or not ready to accept their violation.
1. You are NOT following your T&C because your T&C on page 3 says "You will send notification of shipment as soon as it is SHIPPED" not when it REACHES the destination.Hello Dashminelover,
We haven’t responded to you because we have many other customers to take care, not just you. We have responded to your request many times previously. We consider your request is unethical and unreasonable.
1) We are following our Terms and Conditions.
2) You claimed we “violated” our T&C by not sending you an email when the product was shipped. Your UPS Tracking Number was updated on 8/7/17 in the system, an email was automatically sent by the system when a shipping track# was updated and the order status was changed to “Completed”.
3) The delay of your machine was caused by your customs, not us. We clearly stated in our T&C “You are responsible for the payment of all taxes, duties, and import fees if applicable in your country. We are not responsible for any loss caused by your home country customs delay”.
4) You asked us to compensate you $4800 from the customs loss and price reduction between the two shipments of our products. That is unreasonable.
Hi,Also how professional is this that now you are messing with my miner remotely, i see weird stats since i started propagating your true face to miners. It means you guys have some secret method to control or damage miners, who knows maybe you are even secretly consuming our hash power. Not to forget your MH/s and /5s average keeps on changing and mostly lower than the standard provided by you.
Hi,
As I have mentioned before, please keep this thread to technical issues. If you have other issues please create your own thread to discuss. Also, please do not throw accusations that are untrue. There is no way to remotely access your miner unless you have given permission for someone to access your network. Do not try to defame or slander us please.
hi , iBeLink ,
please check my mining machine , is tat something wrong? is that actually means one of my board doesnt work ? i only have 3 board working ?
2nd question is look at my mining rate of DM1 is only 134.1mHz , is it normal ?
u mean the lost board , or the 134 mhz ?They are remotely messing with miners and steal hash rates, very clever and cheaters.